Frequently Asked Questions

You can contact us with anything related to our Products. We'll get in touch with you as soon as possible.

Ordering online is easy. All you need to do is follow a few simple steps.
On the website where you want to make a purchase, add the product(s) you want to the shopping cart by clicking the Buy button next to each one. When you click the "Buy" button, you’ll enter the shopping cart on a secure https:// page. To add more products to the cart, just go back to the home page or product page and repeat the process. The products you’ve already added to your cart will stay there. If you need more than one of the same product, just change the number in the "Quantity" field in the shopping cart. The cart is also where you can enter a discount coupon if you have one. For some of our clients, the page will reload automatically to apply a promotional credit; for others, you should manually refresh the cart by clicking on the update button next to the discount field. Once you’ve decided what you want to buy, enter the billing/delivery information and choose a method of payment.
To request a refund, please send a message to with your 2Checkout order number and the reason you’d like to cancel the order. We’ll review your request and get back to you with an answer as soon as possible.
There are several reasons why your credit/debit card may have been declined. Below is a list of the most common reasons and the recommended course of action for each: Insufficient funds - Top up your account or extend your current credit limit. Server of the card-issuing bank could not be contacted - Try the transaction again. If the issue persists, please contact your bank directly. Card-issuing bank does not authorize online transactions - Contact the issuing bank and ask them to activate this service
If you are ordering on behalf of a company, the invoice will be sent automatically to the billing e-mail address provided during ordering. For each completed order, a payment receipt will also be sent automatically to the billing e-mail address provided. You can also download an invoice anytime by logging into your 2CO myAccount and accessing the Order History section. All invoices are generated as PDF documents.
For downloadable products purchased with payment methods like credit card or PayPal, your delivery information will be sent by e-mail, usually within a few minutes of successful payment. For payment methods such as bank transfers or checks, the product will be delivered after payment is confirmed. Bank transfers are typically processed in 2-3 working days from the time the wire payment was sent. If paying by check, it could take up to 2 weeks for 2Checkout to receive your payment. If you need the product right away, we recommend buying with a credit card or PayPal. If you have any questions concerning a particular method of payment, please contact our 24/7 Support Center and we will be more than happy to help you. If you purchased a physical product, you can get more information about the estimated delivery date by contacting the product manufacturer directly. Contact information can be found on their website.
2Checkout Payment Support Specialists are available 24/7 for any payment-related issues such as unrecognized charges on your credit card or PayPal account, help placing an order online, subscription renewals, invoice management and product redelivery. We can be reached by: Phone:
E-mail: (for payment)
E-mail: (Administrator website , design etc.)
If you need product-related information or support, reach out to the manufacturer directly using the contact information on their website or next to each product in the My Products section of your 2CO myAccount.
If you need product- or service-related support such as technical support, product details, discounts and promotions, please contact the manufacturer directly. You can find their information: In the registration e-mail
In your 2CO myAccount, My Products section
On the manufacturer’s website
2Checkout Services are Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certified. PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection (128 bytes) provided by VeriSign. The data sent from your browser to the 2Checkout servers is always encrypted. All of our servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities. Additionally, 2Checkout does not store any sensitive credit card information.
All information included in the order form is requested to prepare the invoice and send you all the information you need regarding order and delivery. 2Checkout complies with the General Data Protection Regulation (GDPR) and other applicable data protection regulations, and we have a legitimate interest in collecting personal data for order processing purposes. For more information regarding the GDPR, please read our GDPR statement. You may also contact us with inquiries related to GDPR at If you received a request for additional information from the 2Checkout Risk-Analysis Department, this may have been triggered by inconsistencies in the online ordering information provided. Our notifications are customized for certain situations and request all the information that we need to successfully finalize your order.
2CO myAccount is a self-service portal that centralizes all your shopping activity in our system. Access to 2CO myAccount is available online at You can use the account to: view your complete order history
download invoices
retrieve license keys
renew your subscription
stop the automatic renewal of your service
find the support details for the product manufacturer
edit all your personal and billing information
If you purchased a subscription with automatic renewal, you will be informed at least 7 days before it expires about the date of the upcoming charge and the amount you will be charged. You can stop automatic renewals anytime by simply logging into the My Products section of your 2CO myAccount (available here) and clicking the "Stop automatic license renewal" link beneath each product with this option enabled.
To update the credit card details for a subscription, log in your 2CO account here and access the “My Products” section. Access the "Update credit card info" link. Enter the new card details or select one of the cards already available in your account. In the "Payment Methods" section of your account, you can add new cards, update expiring ones or simply remove all the cards associated with your 2CO myAccount.

Find us at the office

Operational Office
Blvd. Dimitrie
Pompei 10A.
Conect 3 Building, floor 3, 020337

Corporate Office
Avangate Inc.
900 Island Drive, Suite 203
Redwood City, CA 94065, USA


Contact Our 24/7 Shopper Support

+31 88 000 0008
(650) 963 - 5701
USA and Canada
Contact to Administrator


Legal Information
We have a special discount team to get the latest discounts of popular products from various channels every day, update the discount data to ensure that we don't miss the latest discount information of any developers.
All web content from Avangate network and works as official affiliate website.

Secure Payment

Submit a support ticket

Our multi-language Shopper Support team is available 24/7 for any payment related questions. Please fill in the form and we will reply as soon as possible. We attempt to resolve any inquiry within maximum 48 hours.

Contact Customer Support

Order / Transaction Look-up

This section allows you to track your orders and view their status in real time. Once you have filled in the email address used in the order process and the order reference number, the system will display the details of your order.

Contact Our 24/7 Shopper Support

We also provide 24/7 phone support for your payment related issues: +31 88 000 0008 International (650) 963 - 5701 USA and Canada